We thank you for shopping Lantinga Vita and we understand your prerogative to change your mind about your purchase. Should you decide that the item you purchased is not quite right for you, you may return it for a refund within 30 calendar days from the day you received it.
Certain refund conditions apply:
Only unused returned items are eligible for a refund
Your item must be returned in its original packaging
You must include your proof of purchase with your return
When we receive your return, you shall obtain a notification with a pending refund status. Upon inspection of the returned item, we shall notify you of the status of your refund. Approved refunds will be initiated to the original method of payment within 10 business days of the notification of approval.
Shipping costs are non-refundable and you will be responsible for paying your own return shipping costs. Approved refunds will be for the cost of the item only.
At Lantinga Vita, we offer a Quality Guarantee on all our products. This means that our products carry a guarantee against defects in materials and workmanship. We will repair any problems you have with your products, taking into consideration normal wear and tear of the purchased product.
All of our products are designed and made to be durable, so if the quality or performance of an item has not met your expectations, you can bring it back and we will either repair it or replace it, at our discretion.
However, even quality items have a practical lifespan, so we do not cover damage caused by accident, improper use, normal wear and tear, or the natural breakdown of colours and materials over extended time and use. However, we can repair them for a reasonable cost.
We believe in carefully designing the products we make and, with your help, taking care of them to ensure that they last as long as possible. If you have a problem with one of our products and would like a repair or exchange, or if you have any questions about our Quality Guarantee, please contact us.